What about taking my pet on board?
You can safely take your pet with you! Under Greek law, Greek ships longer than 25 meters should have specially designated areas for pets traveling with their owners. Some smaller ships may also have put this in place, even if they are not required to by law. Do contact us if you are in doubt. Please, be respectful of others by using a special case for small animals and a muzzle for larger dogs.
Are there any restrictions on the luggage that I can carry with me?
You are allowed to carry up to 50kg or 1 cubic meter of hand luggage free of charge. If you would like to carry more stuff, please consider using the cargo services that are available.
Can I take my bike on board? Is there any extra cost?
Most large ferries, if they carry cars, will carry bikes free of charge. This means that if you are traveling to the Cyclades, Dodecanese, Crete or North Aegean, then you will most likely be fine. Take care if you are going on any of the closed-style high-speed ferries or catamarans. Most of the Saronic islands, for example, are connected to Piraeus through flying dolphins catamarans. In any case, you should simply contact us if you are unsure, we will be happy to help you.
My luggage has been damaged or stolen, what can I do?
First of all, we’re really sorry this happened, it is not a nice way to start or finish your holiday. We are sorry that you are on our site for this purpose now, and we’d recommend you get in touch with us directly, to see if there is anything we can do. Generally, the compensation here is simple if you officially left your luggage to the company, and received a physical receipt. In this case, you can claim compensation for the loss or damage to your personal belongings. If you do not have a receipt, the responsibility for the equipment was yours and hence, you will probably not be able to claim anything back. In that case, you should report the loss or damage as soon as possible to ferry crew. This will at least allow the companies to keep track of where loss and damage are occurring and to put in place systems to avoid this. We would also like to know if this has happened to you, so we can lobby on your behalf for better systems to be put in place to avoid this.